GES To Be Acquired by Truelink Capital

LAS VEGAS, NV and LOS ANGELES, CA, October 21, 2024 /PRNewswire/ – GES, a leading provider in the global exhibition and event industry, announced today that its parent company, Viad Corp, and Truelink Capital, a Los Angeles based private equity firm, have entered into a definitive agreement whereby Truelink will acquire the GES business. The acquisition is expected to close by the end of 2024, subject to applicable and customary closing conditions.

LAS VEGAS, NV and LOS ANGELES, CA, October 21, 2024 /PRNewswire/ – GES, a leading provider in the global exhibition and event industry, announced today that its parent company, Viad Corp, and Truelink Capital, a Los Angeles based private equity firm, have entered into a definitive agreement whereby Truelink will acquire the GES business. The acquisition is expected to close by the end of 2024, subject to applicable and customary closing conditions.

Derek Linde, GES President said, “This is an exciting time for GES. The business has tremendous momentum, and our team is driving strong revenue growth, margin expansion, and client service.
The publicly traded Viad conglomerate has been a great home to GES for decades and we are excited to start a new chapter as a private company with Truelink, who believes in our ability to continue delivering industry leadership, innovation and growth.”

With over 2,600 employees and thousands of active union partners across the globe, GES and its companies have a decades-long history supporting the world’s leading brands and events in robust business verticals, including healthcare, aerospace & defense, financial services, manufacturing, technology, and retail, in a variety of event marketing capacities.

“GES is a trusted brand with a proven track record of delivering best-in-class services to the global exhibitions and experiential marketing verticals. We look forward to collaborating with this talented team to help the company realize its full potential,” Truelink’s Co-Founder and Managing Partner Luke Myers said.

Included in the acquisition are GES Exhibitions, a major provider of global exhibitions & logistics services; Spiro, a leading global experiential agency; and onPeak, SHOWTECH, and Visit, which provide event accommodation, power/lighting and registration services. Upon closing, GES will become a privately-owned, stand-alone company within Truelink’s business portfolio and continue to deliver a range of best-in-class and value enhancing experiential solutions to clients.

Derek Linde, current GES President, will assume the role of President and CEO following the closing. He will be joined by Jeff Quade, GES NA Exhibitions President; Jason Stead, GES EMEA Exhibitions President; and Jeff Stelmach, Spiro President, who will continue leading the operating businesses post transaction.

Linde continued, “We remain dedicated to delivering extraordinary experiences to our clients across the globe. This partnership with Truelink will enable us to intensify our focus on innovation and enhance our capabilities across our differentiated global platform.”

About GES:
The GES business entity is a dynamic collective of industry-leading companies and their distinctive specialties—GES Exhibitions, Spiro, onPeak, SHOWTECH and Visit—that deliver comprehensive experiential, strategic, creative, event management and accommodation, meeting planning and logistical solutions, as well as registration and engagement solutions. We empower brands to engage their audiences and elevate customer experience, using what we believe is today’s most powerful channel in an ever-competitive landscape: experiential marketing. Whether scaling together or independently, our companies strategically partner with brands and event organizers to transform business imperatives into measurable results that drive meaningful customer connections & bottom-line impact.

www.ges.com
www.thisisspiro.com
www.onpeak.com
www.showtech.ca
www.visitcloud.com

About Truelink Capital
Truelink Capital is a middle-market private equity firm based in Los Angeles. Truelink pairs deep industry experience in the industrials and technology-enabled services sectors with a commitment to building partnerships that drive long-term value through an operationally focused strategy. Truelink partners with management, corporate sellers, and founders to accelerate growth through the execution of strategic initiatives and transformative add-on acquisitions.

Contacts:
Marianne Szczech
630-220-6102
[email protected]

No Hidden Fees: Compass™ Delivers

Adapting to the New Age of Fee Transparency

Exciting news for event and hospitality pros! Recent legislation now requires all mandatory fees—like resort fees —to be disclosed upfront, before you book. This move promises crystal-clear transparency, empowering customers to make savvy comparisons of hotel rates. And it’s not just hotels in the spotlight—every booking platform, including onPeak, is on board. That’s why our tech wizards and customer service specialists have been laser-focused on updating Compass, our reservation system, to meet these new standards.

Taylor Gilmartin“We knew adapting Compass to comply with the new fee transparency law was going to be a tough task, given the tight timeline,” explains Tayler Gilmartin, onPeak’s Director of Product Management. “We combed through our codebase, APIs, and database schemas to ensure that all mandatory fees are accurately reflected in the prices our users see. The effort was worthwhile, as it not only ensures legal compliance but builds trust with our users. This is what is great about the onPeak team—by collaborating together  we can achieve goals quickly and efficiently.”

The new law has received acclaim for promoting transparency in the lodging industry. The American Hotel & Lodging Association (AHLA) commends the legislation, highlighting it as a “significant step toward a more transparent booking process.” This ensures that travelers are not faced with hidden fees, fostering confidence and clarity in hotel bookings.

John Hunt“Customers can see the full price upfront. Whether you book your room online or through our contact center, at onPeak, our goal is to make the booking process as quick and seamless as possible. This law reinforces our commitment to providing our clients and their event participants with the best possible booking experience,” said John Hunt, onPeak’s Senior Director of Reservations Services.

onPeak continues to redefine event housing with exceptional service and smart technology for our clients and their attendees. As fee transparency becomes standard, onPeak stays ahead with innovative offerings and superior customer support. The latest enhancements to Compass go beyond compliance—they are a reflection of our commitment to being the simplest and most convenient way to book a room.

Want to chat more about how this new law impacts your event, just drop us a line!


AHLA (2024, June 11) House passes No HIDDEN FEES ACT, a major AHLA legislative priority.
American Hotel and Lodging Association. House passes No Hidden FEES Act, a major AHLA legislative priority | AHLA

 

The Poacher Approacher

In the bustling world of convention housing, there’s a shadowy player known as the “poacher.” These crafty impostors pose as official housing providers, luring unsuspecting attendees and exhibitors away from the official room block.

Their goal? To snatch reservations, disrupt event organizers’ plans, and attempt to scam your participants into purchases that are nonexistent.

No one is immune to these threats, but by remaining vigilant, we can collectively outsmart those pesky poachers. We have prepared some strategies to protect your participants, including email templates, messaging advice, and even a sample cease-and-desist letter.

“By collaborating with our clients, we can construct a robust defense against poachers. At onPeak, our dedication lies in safeguarding attendees and exhibitors from these disruptive tactics.”
– Hollie Zeyher, Director Marketing, onPeak

The Federal Trade Commission (FTC) now offers a streamlined reporting process for individuals and companies to flag these activities.  By sharing these reports with law enforcement partners, the FTC aims to aid investigations and put an end to these harmful practices.

How to file a fraud report:

  1. Go to Federal Trade Commission: ReportFraud.ftc.gov
  2. Click on “Report Now”
  3. For Question 1: “Is your report about any of these common problems?
    1. Select “An Impersonator” (top left answer)
  4. For Question 2: “Who were they pretending to be?
    1. Select “Well-known or trusted business”
  5. Click “Continue”
  6. Add as much information as you have and submit!

So, next time one of your participants encounters an unfamiliar housing offer, it might just be a room poacher in disguise.  After all, it’s only official if it’s onPeak!

If you want to chat more about how poachers are impacting your event, just drop us a line.

 

 

Encouraging Tomorrow’s Industry Leaders

ESG (Environmental, Social, and Governance) reportAt onPeak, we’re committed to creating experiences that resonate beyond the present moment. Our recently released ESG (Environmental, Social, and Governance) report sheds light on how our diverse perspectives and rich life experiences converge to spark innovative ideas. These aren’t just abstract concepts—they’re the driving force behind the solutions we create for our clients.

This culture of innovation doesn’t stop at the office threshold. Our team members are encouraged to voice their insights, take initiative, and actively shape their professional growth. It’s like a symphony of expertise, with each instrument playing a crucial role.

Women’s Mentorship Group

Women in a cafe having a business meeting

One key component of our success formula is our mentorship programs. These programs go beyond mere skills enhancement—they are designed to foster the leaders of tomorrow. As we invest our time and resources in mentoring the upcoming generation, we simultaneously pay tribute to the current trailblazers.

Cultivating Leadership, One Connection at a Time

Our Women’s Mentorship Group aims to cultivate leadership skills, boost self-confidence, and pave the way for career advancement among women. Guided by an Advisory Board of influential women leaders within our company, this initiative embodies our commitment to learning, growth, and gender equality.

The Mentorship Alchemy

Meah Gordon, our Reservations Services Lead, and Lisa Baez, our EVP of Operations and Services, are members of this group of experienced professionals. Through regular check-in and strategy sessions, the group addresses leadership skills development, building industry connections, and deepening specific skills/knowledge areas. Their passion fuels the mentorship engine.

Meah Gordon

Meah, reflecting on her journey, shares: “Women empowerment is very important to me. My mentor shared her success story which encouraged me to revisit and rethink my career path.  This world is so competitive so to hear other people share advice and say, ‘I’m here for you,’ is so amazing.”

Lisa BaezLisa, a seasoned mentor, echoes: “As women, it is important for us to surround ourselves with female leaders who are willing to invest in us and cheer us on.  I keep mentoring because I believe strongly in creating a collaborative and supportive work environment.”

A Space for Voices to Soar

In the spirit of Women’s History Month, we celebrate the indomitable spirit of women—the architects of progress, the catalysts of change. At onPeak, we don’t merely commemorate; we ignite a movement—an orchestra of empowerment that resonates far beyond the calendar pages.

onPeak’s leadership team comprises 70% women—a significant milestone. Thus, our Women’s Mentorship Group isn’t just about skill-building—it’s about amplifying voices. Ideas and aspirations find validation here, celebrated as the heartbeat of progress.

Senior Leadership Chart National vs onPeak

 “As women achieve power, the barriers will fall. As society sees what women can do, as women see what women can do, there will be more women out there doing things, and we’ll all be better off for it.”
– Ruth Bader Ginsburg

Account Associate Program

Four people in a business meeting

Alongside our colleagues at GES, our combined mentorship efforts focus on attracting the brightest young talent to the exhibitions and events industry. The program offers recent college graduates a full-time position within the company, complete with an immersive onboarding process and hands-on training.  Partnering with PCMA and IAEE to recruit on-campus at universities and at regional events, the program seeks to encourage more young people to enter our industry.

A Multifaceted Journey

Each associate gets to dive right into the action. They engage directly with clients, join creative and planning meetings, and even work onsite to assist with event production and management. This year, we welcomed four associates to the onPeak family. They’ve been right there alongside our business development mentors and operations teams, learning the ropes of an event’s life cycle—from the initial sale to hotel contract negotiations, managing inventory, staffing the onsite housing desk, and wrapping up with post-event recap meetings. They’ve seen firsthand what makes onPeak’s service truly white-glove.

Beyond Accommodations

As part of the GES Exhibitions team, these future leaders gain insights into all aspects of exhibition management, including business development, client services, marketing, and operations.  By understanding the entire sales business cycle, they’re ready to take on additional responsibilities and various roles throughout the company.


At onPeak, our eyes are fixed on the horizon, and we’re committed to shaping a better future—for our industry, our clients, our partners, and our exceptional team members.

 

 

The Winning Formula: Factors That Make or Break Event Destination Choices

Event organizers take several factors into consideration when selecting the destination to host their event. Among them are great facilities, hotel room availability, world-class dining, and weather.

Event organizers take several factors into consideration when selecting the destination to host their event.  Among them are facilities, hotel room availability, dining options, and weather.  But those aren’t the only factors.  Here’s what our clients tell us they are thinking about when deciding on a location:

1. The Facility
A convention venue’s availability and its square footage are among the top factors in a clients destination choice. As we move past the COVID era, demand for space continues to increase and destinations are booking business further and further out. For this reason, finding a location that has the right size convention venue and making sure it is available for all dates is a critical step in selecting a destination.

2. Accommodations
At onPeak, we are all about heads in beds, so why not make this number 1?  But seriously, clients need to make sure the host destination has enough hotel rooms to accommodate their attendees and exhibitors. Clients are also sensitive to budgets so it’s important to be able to offer a variety of options and price points.

3. Increased Attendance
Sometimes clients want a destination that will be a hit with their attendees and exhibitors – a warm, sunny destination in the middle of winter, for example.  Locations that are most attractive to the event’s demographics can sometimes be a motivating factor.

4. Airlift Factor
Flight capacity in a particular destination could have an impact on drawing meetings and conventions to that city.  While perhaps not the primary driver, airlift certainly comes into play for an event with a large international attendance.  Direct flights or convenient flight connections can have a big impact.

5. Location & Getting Around
Location matters.  Some events stay in the same location each year while others rotate through various geographic regions.  For example, West Coast one-year and East Coast the next.  Once attendees arrive in the host city, how easy is it to get around?  Are there ample taxi or ride-share services?  How about public transportation?  Will shuttles be needed? These are all things to consider.

6. Weather
Midwest in winter?  Southwest in summer?  Weather certainly matters and can impact the ability of attendees to fly in and easily move about and enjoy the city.

7. Dining & Entertainment
Dining and entertainment options can influence the attendee experience.  Maybe an important exhibitor is hosting a team dinner or entertaining a VIP customer.  Having options that match varied needs and interests can be very important.

2019 Year In Review

The end of the year brings many things – holiday cheer, special time with friends & family, and the opportunity to reflect on what made the last 365 days so great. Luckily for us, there has been no shortage of great happenings this year here at onPeak. From technological advancements, to new partnerships and award recognitions, we have plenty to be thankful for this year, and here are a few of the highlights.

We Built New Relationships

Here at onPeak, we think it’s important that we always provide event participants an option to book their hotel with us. Though we’ve always provided the option to book with us once a cutoff has passed or a room block has filled, this year we launched a new partnership with Expedia Partner Solutions (EPS) to offer additional inventory at their competitive rates.  Through this Expedia Group partnership, we’ve also been able to introduce the option to sell alternative accommodations through Vrbo, a platform offering homeowners and property managers the ability to rent out their space for a temporary amount of time. These exciting advancements and relationships were made possible by the many dedicated onPeak employees and we’re excited to see how this growth continues in the future.

We Had Proud Moments

When Trade Show Executive announced the winners of their ‘Fastest 50’ award we were proud to see so many of onPeak’s clients make the list. Later in the year when they recognized winners of their Gold 100 award, onPeak was ecstatic to learn that more than 50% of the winners were onPeak clients! Weekend summit celebrations were filled with interactive events such as an Atlantic City Boardwalk Amazing Race and a San Diego Zoo Safari and lead to some of our favorite memories of the year. We look forward to seeing our industry friends again in 2020.

But our clients weren’t the only winners this year. Once again, onPeak took home multiple prizes from the annual IAEE Art of the Show competition in the ‘Email Promotion Campaign’ category. Being recognized alongside some of the most creative campaigns in our industry is an honor and we’re so proud of our Marketing & Design teams for their award-winning work this year.

We Made Some Upgrades

Years ago, our Marketing team here at onPeak created an online toolbox called the Marketing Clipboard – a place to quickly and easily access things like graphics, messaging, inspiration and more. In 2019, the Clipboard was given a brand-new look that came with new options and updated functionality. Several of our amazing clients have already utilized this resource since the launch of the new version this year. Keep an eye out for even more improvements and additions to come

We Continued to Grow

Each year, we are so thankful for the clients that we are lucky enough to work with, and in 2019 we’ve been feeling extra thankful as we are supporting more and more events as the official hotel provider. We are always seeking new and exciting events to partner with, and the future looks bright as we continue to challenge ourselves to provide exceptional services to all of our clients, old and new.

We also continued to grow our impact in the area of sporting events, working with clients across the nation to provide housing blocks for athletes, coaches, families and more. From elite-level international tournaments to local races, onPeak was able to break into more areas of the sports world in 2019 and gaining valuable experiences that will continue to let this part of our business grow.

We Went International

We want our impact here at onPeak to reach beyond just U.S. boundaries. Now with our International Software Licensing options we are able to go global! Our award-winning software, Compass™, makes hotel booking simple and can be licensed and white-labeled for your international events, event locations, convention centres and/or meeting management business.

We Finished with Something Sweet

If the year wasn’t full enough, we managed to pack in one last event to bring the year to a close. A few of the onPeak team joined thousands of industry colleagues at IAEE’s Expo! Expo! in Las Vegas. The onPeak booth was packed and handing out cookies and stuffed toys while sharing some of the latest and greatest at onPeak was a highlight to our year. Thanks to all those who stopped by to see us and we hope to see you again soon.

See you in 2020!

It truly has been a record year here at onPeak and we are grateful for all of our employees, partners and clients who made it possible. As we reflect on what has undoubtedly been a great year and look forward to what is ahead. We are confident that 2020 will continue to be full of growth and success.

TSE Gold 100 Awards & Summit 2019

The group enjoying the onPeak safari at the San Diego Zoo

Lions and Tigers and Gold, oh my! On Wednesday, September 25th, onPeak sponsored a behind the scenes safari experience at the Trade Show Executives Gold 100 Awards & Summit in San Diego. More than 40 guests enjoyed the sold-out event where they got a behind the scenes look at the animal exhibits inside the San Diego Zoo. During the event, our guests learned about the efforts being made to preserve species in danger of extinction, saw exhibits from exclusive perspectives, and enjoyed all that the zoo has to offer from the comfort of a golf cart. The 40 guests were gifted with brand new safari hats featuring the onPeak logo – a keepsake to remember the amazing day.

 

onPeak Executive VP, Michael HoweEach year, Trade Show Executive holds an event to celebrate the prestigious recipients of the Gold 100 Award. The award honors the 100 largest trade shows in the nation, determined by the net square feet of paid exhibit space. The event spans three days and CEO’s, Presidents and Show Managers of both small and large shows gather to have the opportunity to partake in special events, attend educational sessions featuring prominent figures with extensive knowledge, and network with industry friends old and new. All of these events lead up to the Gold 100 Awards Reception where winners walk the red carpet into an elegant recognition ceremony saluting the leaders of the largest trade shows. A special award was introduced this year called the Women to Watch Award which recognizes and encourages the next generation of female leaders in the trade show industry. Click here to watch a video recap of this wonderful event featuring onPeak Executive VP, Michael Howe.

 

A tiger from the San Diego Zoo

Joining Michael in attendance for onPeak this year was VP of Business Development, Rose Dubrovich and VP of Business Development, Beth McEntee-Rome. Beth has attended for the past several years and she says that her favorite aspect is the networking where she is able to reunite with industry friends from across the globe as well we meet new people that she hopes to be able to work with someday. 50%+ of the 2019 award recipients are onPeak clients so there are plenty of familiar faces that we are extremely excited for and very proud of. Congratulations to all of this year’s winners and thank you to all of those who joined us on the excursion through the San Diego Zoo. We can’t wait to see you next year!

TSE Fastest 50 2019

 

Gather together with your assigned team, hop in a van and race around Atlantic City completing random tasks to win one of the grand prizes. From the original Atlantic City Convention Center to the Steel Pier, do you think you could cross the finish line? This year at Trade Show Executive’s Fastest 50, onPeak sponsored the Amazing Race to put approximately 40 competitive trade show professionals to the test. Whether it was attempting to tie the most difficult of knots, gulping down a “rum-runner” drink or successfully playing arcade games at the Steel Pier – the participants certainly brought their A game.

Following the race was a much-deserved lunch to announce the awards from the race, MC’d by onPeak’s Vice President of Business Development, Beth McEntee-Rome along with GES VP National Sales, Scott Crawford. “It was really so amazing,” Beth said.

Each year, TSE brings together trade show professionals to recognize them for all their accomplishments throughout the year. According to TSE, Fastest 50 represents “the top growing shows of 2018 in each of the three metric categories… They run the gamut of the exhibitions industry and represent associations and private organizers of all sizes who have one thing in common – a keen eye and the skills needed to make their shows a champion.”  onPeak is honored to sponsor TSE Fastest 50 events each year to support the industry and it’s incredible professionals.

Beth explained, “TSE not only recognizes the best of the best in our industry, but they also recognize new and upcoming leadership. We are proud to sponsor an event that celebrates not only talented people but the work that they produce. TSE does so much to promote the industry as a whole and that is something we should all want to be a part of.”

Congratulations to all of the TSE Fastest 50 nominees and winners, and a special nod to those who onPeak is especially lucky to partner with – You all rock! Already counting down the days until next year’s adventure!

Bravocado

Global Exhibitions Day 2019

onPeak | Global Exhibitions Day 2019

With approximately 32,000 exhibitions organized globally each year 1, it is no secret that the exhibitions industry can be a whirlwind to work in. This fast-paced environment doesn’t often allow us to take a step back and reflect on how rewarding our work can be, but each year Global Exhibitions Day provides us with an opportunity to do just that.

Here at onPeak we are fortunate to work with some of the most talented and driven people and take pride in the relationships we’ve developed over the years. While technology has made it easy to hide behind a screen when communicating with clients or peers, onPeak believes face-to-face meetings are crucial when fostering meaningful relationships. The people truly are what make the exhibitions industry so successful, because it takes an army to pull off the assortment of events that are successfully executed each day.

“I love having the opportunity to cultivate long term, meaningful relationships with clients and hoteliers,” Bob Hancock, General Manager of onPeak, says.

Account Executive Ashley Petronella agrees. “My favorite thing about our industry is the people. We get to work with and meet people from all over the country with different backgrounds and fields. Working relationships often extend into personal friendships. I believe our deep connections with clients and hotel partners set us apart from other companies.”

Partnering with more than 15,000 hotels to provide event accommodations programs for hundreds of event planners each year, we attribute our success to the incredible collaboration we’ve had with hoteliers, event planners, clients and so many others.

Joe Wilush, Director of Sales – Client Relations, says, “I really enjoy watching the collaboration of different entities and stakeholders coming together to reach a common goal.” Stemming from our important relationships comes the opportunity to learn more and more about a variety of industries. Joe Wilush enjoys “learning about all of the different events and the industries that they drive forward. It may be a medical event that is pushing advanced healthcare solutions, or an association of law enforcement officials that are learning how to keep us all safe. All of these events are fascinating and bring together the most passionate individuals in their respective fields. I think it is enthralling to observe as part of my job.”

Attendees and exhibitors spend around $137 billion each year 1 contributing a significant amount to the global industry. This year Global Exhibitions Day is focused on four key messages:

  1. Exhibitions are a large global industry
  2. Exhibitions are an effective and sustainable way of doing business
  3. Exhibitions can contribute to a sustainable world
  4. The exhibition industry offers a variety of job opportunities

Whether it is serving as a networking opportunity or an educational platform, exhibitions bring together like-minded professionals and industry experts to share insights and build long-lasting relationships. onPeak is honored to be a part of that. We look forward to seeing the newest innovations in store for our industry, the economy and each individual who works so closely with events and exhibitions every day. onPeak will continue to spread awareness about the four points of focus to support Global Exhibitions Day and the importance of this industry to our economy.

To learn more about Global Exhibitions Day 2019 and how you can participate, visit https://www.ufi.org/industry-resources/global-exhibitions-day.

 

  1. “The global exhibition industry is of major economic importance”  UFI, last modified 2019.