Adapting to the New Age of Fee Transparency
Exciting news for event and hospitality pros! Recent legislation now requires all mandatory fees—like resort fees —to be disclosed upfront, before you book. This move promises crystal-clear transparency, empowering customers to make savvy comparisons of hotel rates. And it’s not just hotels in the spotlight—every booking platform, including onPeak, is on board. That’s why our tech wizards and customer service specialists have been laser-focused on updating Compass, our reservation system, to meet these new standards.
“We knew adapting Compass to comply with the new fee transparency law was going to be a tough task, given the tight timeline,” explains Tayler Gilmartin, onPeak’s Director of Product Management. “We combed through our codebase, APIs, and database schemas to ensure that all mandatory fees are accurately reflected in the prices our users see. The effort was worthwhile, as it not only ensures legal compliance but builds trust with our users. This is what is great about the onPeak team—by collaborating together we can achieve goals quickly and efficiently.”
The new law has received acclaim for promoting transparency in the lodging industry. The American Hotel & Lodging Association (AHLA) commends the legislation, highlighting it as a “significant step toward a more transparent booking process.” This ensures that travelers are not faced with hidden fees, fostering confidence and clarity in hotel bookings.
“Customers can see the full price upfront. Whether you book your room online or through our contact center, at onPeak, our goal is to make the booking process as quick and seamless as possible. This law reinforces our commitment to providing our clients and their event participants with the best possible booking experience,” said John Hunt, onPeak’s Senior Director of Reservations Services.
onPeak continues to redefine event housing with exceptional service and smart technology for our clients and their attendees. As fee transparency becomes standard, onPeak stays ahead with innovative offerings and superior customer support. The latest enhancements to Compass go beyond compliance—they are a reflection of our commitment to being the simplest and most convenient way to book a room.
Want to chat more about how this new law impacts your event, just drop us a line!
AHLA (2024, June 11) House passes No HIDDEN FEES ACT, a major AHLA legislative priority.
American Hotel and Lodging Association. House passes No Hidden FEES Act, a major AHLA legislative priority | AHLA
